Community Response

The Council has produced the following documents to increase understanding and assist residents in dealing with emergencies. 

Community Response Plan Leaflet - (Information leaflet on Preparing and Dealing with an Emergency and Who to Contact)

Sluice Gates - Memorandum of Understanding - (Information on the operation of sluice gates in Cirencester)

Winter Maintenance - Memorandum of Understanding - (Information on the support provided to Gloucestershire County Council to enhance the level of service this winter)

In an emergency, contact Cotswold District Council, the lead authority for responding to emergencies, on Tel: 0845 303 9729 (24 hrs).

Other Useful Numbers


Police: 101 Non emergency, 999 emergency

Cotswold District Council: 01285 623000,  out of hours emergency: 0845 303 9729 

Gloucestershire County Council: 01452 425000

NHS 111 Service: 111  (when medical help is needed but not a 999 emergency)

Highways, drainage, surface water flooding or standing water: 08000 514514

Environment Agency/General Enquiries: 03708 506506

Environment Agency/Environment Incident: 0800 807060

Floodline: 0345 9881188

Thames Water: 0800 3169800

Seven Trent Water: 0800 783 4444

Bristol Water: 0345 7023797

Wessex Water: 0345 6004600

Welsh Water: Water 0800 0520130/0800 0853968

Gas:  National Grid 0800 111 999

Electric: Western Power/0800 6783 105, Scottisn & Southern 0800 0727282


Top tips to prepare for colder weather:

• Look out for friends and family who may be vulnerable to the cold and ensure they have access to warm food and drinks and are managing to heat their homes adequately. 

• Try to maintain indoor temperatures to at least 18C, particularly if you are not mobile, have long term illness or are 65 or over.

• Stay tuned for weather forecasts, ensure you are stocked with food and medications in advance, have deliveries or ask a friend to help.

• Take weather into account when planning your activity over the following days.

• If eligible seek entitlements and benefits such as Winter Fuel Payments and Cold Weather Payments, which are available to some.

• If you meet the criteria register for priority service with your energy and water suppliers.

•  Avoid exposing yourself to cold or icy outdoor conditions if you are at a higher risk of cold-related illness or falls

• Discuss with friends and neighbours and try to make arrangements for clearing any snowfall and ice which might form at the front of your house and public walkways nearby.