Community Response

Winter Emergency

What do we mean by a winter emergency? Predominantly icy roads and significant snowfall but also fallen trees, broken overhead cables, flooding and loss of services such as electricity, telephone or water. The Winter Emergency Summary information on this page can be downloaded as a fact sheet.

In a life threatening situation call 999 for the Emergency Services. If it is not life threatening but a widespread local emergency call Cotswold District Council on 01285 623000.
Police: non-emergency 101, emergency 999
Fire & Rescue Service: non emergency 01452 888 777, emergency 999
Gloucestershire Highways Emergency Line: 08000 514514
Cirencester Community Fire and Rescue Station : 0800 180 4140
NHS: non-emergency 111, 999 emergency
Electricity power cuts/Power cables: 105 or 0800 31 63 105 (whatever the supplier)
Gas: 0800 111 999 (emergency line)
Main river flooding: Environment Agency incident hotline: 0800 80 70 60
Floodline - Flood Warnings: 0345 988 1188Sewer or water main flooding:

Severn Trent Water: 0800 783 4444 (emergency line)
Thames Water: 0800 714 614 (emergency line)
Wessex Water: 0345 850 5959 (emergency line)
Surface Water, Roads and Pavements: Gloucestershire Highways: 08000 514 514 (emergency line)

Anti Terrorist Hotline: 0800 789321
Crimestoppers: 0800 555 111
Gloucestershire Rural Community Centre: 01452 528491
Healthwatch Gloucestershire: 08006525193
NHS Direct 111

Cirencester Town Council has resources which, during times of adverse weather, may be available in order to provide assistance to Gloucestershire County Council, e.g. in gritting footways, refilling grit bins and when able to clear snow from footways/pedestrian areas. The extent and duration of this assistance will vary depending on the availability of resources and the severity of the situation but will be agreed between the respective authorities.
Winter Maintenance - Memorandum of Understanding and Agreement 2022/23

Grit Bins
Gloucestershire Highways will refill grit bins before each winter season and give town and parish councils a limited stock of bagged salt to replenish bins within the season. If you have a request to fill an empty grit bin in Cirencester email info@cirencester.gov.uk. The salt in the bins is intended for use on the public highway only. Please do not use grit from these bins to clear your own driveways or paths. For further information on Snow Clearance, Gritting and Grit Bins Gloucestershire Highways Winter and Severe Weather page explains in detail the current provisions.